Cekura

Cekura enables Conversational AI teams to automate Quality Assurance (QA) across the entire agent lifecycle, from pre-production simulation and evaluation to monitoring of production calls. It supports seamless integration into CI/CD pipelines, ensuring consistent quality and reliability at every stage of development and deployment for AI voice agents. Cekura helps test and monitor AI voice agents with ease, allowing users to launch agents in minutes by ensuring they deliver a seamless experience in every conversational scenario.

Key Features of Cekura

• Automated QA for Conversational AI agents
• Pre-production simulation and evaluation
• Monitoring of production calls
• Seamless CI/CD pipeline integration
• Testing with AI-generated and custom datasets
• Workflow, persona, and real audio-based dataset creation
• Actionable evaluation with custom metrics
• Real-time insights and detailed logs (Observability)
• Instant alerting for errors and performance drops
• Intuitive performance dashboard
• Support for various conversational scenarios and personalities

Use Cases for Cekura

• Ensuring AI voice agents deliver seamless experiences in every conversational scenario.
• Automating QA for AI agents in customer support, outbound sales, clinic reception, debt collection, and recruitment.
• Monitoring the quality of AI voice agents in real-time.
• Aggressively testing AI agents before shipping to production.
• Optimizing voice agent latency and boosting accuracy.
• Providing testing and reliability assurance for non-tech-savvy enterprise customers.
• Testing AI agents for home services, AI coaching, legal intake, customer onboarding, and feedback collection.