Cresta

Cresta combines the best of AI and humans, transforming conversations and workflows in contact centers to save money, improve CX, and scale revenue growth. It offers a unified platform for human and AI agents, providing self-service, live coaching, and post-call insights. Cresta's AI uncovers expertise so teams can make every customer conversation count.

Key Features of Cresta

• AI Agent for automated customer interactions
• Agent Assist for real-time guidance
• Conversation Intelligence for performance insights

Use Cases for Cresta

• Sales: Discover and reinforce behaviors that accelerate revenue growth.
• Customer Care: Deliver brand-defining CX at a lower cost per contact.
• Retention: Transform churn risks into lifelong promoters.
• Collections: Accelerate collections while minimizing compliance risk.