Glia

Glia provides AI Contact Center Software Solutions designed to upgrade customer experience by automating, assisting, and analyzing every interaction across digital and voice channels with one unified platform. It aims to help organizations build a cost-efficiency powerhouse for the AI era, offering solutions for various industries like banking, healthcare, credit unions, and insurance, and for different roles within a contact center (customers, managers, agents, executives). The platform features a unique 'Priceless Pricing™' model that offers unlimited usage without per-minute, per-seat, or per-token fees.

Key Features of Glia

• AI Virtual Assistants for automated customer self-service
• AI CoPilots for agents (coaching, workflow automations, wrap-ups)
• AI-driven Insights, Analysis, and Automation for managers
• AI-Powered performance management tools for executives
• Intelligent Voice (Automate Interactions, Agent CoPilots, Predictive Routing & Transfers, Cognitive Quality Management, AI-Powered Forecasting)
• Intelligent Digital (AI Self-Service & Agent Assist, High-Touch Interactions, Next-Gen Messaging)
• ChannelLess® Architecture
• Intelligent Reporting & Insights
• Security & Compliance (HIPAA-compliant)

Use Cases for Glia

• Overflow & Afterhours support
• Online Banking Support
• Virtual Branch operations
• Loan Growth conversion
• IT Helpdesk support
• Deposit Growth & Retention
• M&A Support
• Customer service for Banks
• Customer service for Healthcare
• Customer service for Credit Unions
• Customer service for Insurance