Omnichat

Omnichat is Asia's premier omnichannel chat commerce platform. It integrates WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and Website Live Chat to meet customer service, marketing, and sales needs in one stop. Trusted by over 5,000 brands worldwide, Omnichat offers advanced conversational commerce solutions with enhanced efficiency, user behaviour analysis and remarketing strategy development, thus creating 5x conversion rate. It provides an AI Omnichannel Customer Experience Platform that transforms marketing, sales & support by unifying customer interactions and data across all channels with AI-powered conversational suite — delivering personalised experiences with 5x higher conversions.

Key Features of Omnichat

• Omnichannel Integration
• AI-Powered Marketing Automation
• AI-Enhanced Sales Conversion
• Social CDP
• AI Agents (Customer Service, Smart Shopping, Marketing Campaign, Customer Loyalty, Intelligent Booking, Custom AI)

Use Cases for Omnichat

• Sa Sa: Achieved 400% YoY growth in website sales by strategically deploying Chat Commerce.
• Benefit Cosmetics: Increased booking rate by 30% by offering online reservations through messaging apps.
• Timberland: Reached a 7x conversion rate by directing online visitors to salespeople at physical stores.
• FILA: Website conversion jumped by 3.5 times by adopting Omnichat’s chat commerce solutions.
• OSIM: Achieved omni-channel retailing and 30% of conversion rate by introducing ‘Online-merge-Offline’ (OMO) sales feature.
• Eu Yan Sang: Increased Gross Merchandise Volume (GMV) by 10 times by adopting a new retail approach ‘Online-merge-Offline’.
• Lukfook Jewellery: Delivers a seamless and personalised shopping experience with warmth by automatically diverting online customers’ enquiries to its jewellery consultants via WhatsApp Business.
• Kidsland: Earned $600k revenue in 2 weeks by introducing Omnichat’s OMO solution to provide personalised service.
• Venchi: Increased click rate by 5x and achieved sales by 2x in VIP Week by leveraging WhatsApp Chat Commerce.