Responso

Responso is a customer support system designed for e-commerce businesses. It allows users to manage customer messages from various channels, including chat, marketplaces, and social media, all in one place. Responso offers features like AI-driven support, multi-channel communication management, automatic actions, and detailed statistics to help businesses improve their customer service and response times.

Key Features of Responso

• Multi-channel communication management
• Intelligent autoresponder
• Artificial Intelligence support
• Automatic actions
• Detailed statistics and reports
• Returns and refunds module

Use Cases for Responso

• Managing customer inquiries from Amazon, eBay, and other marketplaces in one dashboard.
• Automating responses to common customer questions to reduce response times.
• Using AI to assist in drafting responses and improving text quality.
• Simplifying the returns and refunds process for customers.