Smith.ai

Smith.ai offers 24/7 customer engagement services combining AI and human intelligence. They provide live North America-based agents for virtual receptionists (AI-first and human-first), outreach campaigns for sales, service, and support, and AI-powered web chat, SMS, and social messaging. Their goal is to help businesses capture and convert more leads, manage customer interactions, and streamline operations.

Key Features of Smith.ai

• AI Receptionist (AI-first answering & intake)
• Virtual Receptionists (Human-first answering, intake & scheduling)
• Outreach Campaigns (Outbound sales, service & support)
• AI Powered Web Chat (AI + Staffed chat, SMS & social messaging)
• 24/7 call coverage
• Lead screening, qualification & intake
• Appointment booking
• CRM integration
• Call recording & transcriptions
• Bilingual answering (Spanish)
• Payment collection

Use Cases for Smith.ai

• Converting callers to clients and booking jobs 24/7 for home services businesses.
• Handling new client intake, scheduling consultations, and routing existing clients to attorneys for law firms.
• Supporting sales with 24/7 chat and improving speed to lead for various businesses.
• Reducing missed calls and voicemails to prevent loss of potential clients.
• Automating CRM updates and triaging maintenance requests for property management.
• Managing customer inquiries and scheduling tours for available units.
• Providing after-hours answering and escalating emergencies to human agents.